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At Parcel Royale Ltd, we hold a strong commitment to safeguarding and respecting your privacy, following the current data protection laws. In accordance with these regulations, we have provided this privacy notice to explain the process of collecting and utilising your personal data, while also informing you of your privacy rights.
Personal data refers to any information that can be used to identify an individual. Examples of personal data include name, address, email address, phone number and other details that falls into this category.
At Parcel Royale Ltd, we collect personal data when you use our website, mobile application (app), or receive our services. We may also receive information from other sources in the course of offering our services. As the primary data controller, we are responsible for ensuring that the personal data we collect is processed lawfully, transparently, and securely.
We are a registered company in Scotland with the company registration number:
It is important to read this privacy notice along with any other information or notice provided by us. This privacy notice applies to all products and services provided by us, including our website (www.parcelroyale.com) and app. Additionally, this policy applies when you contact us, or we contact you via any of our official handles.
Here are some examples of the types of personal data we use and how we collect it:
Contact information: This includes your name, address, phone number, and email address. It may also include other identifiers such as tracking information, mapping positions, GPS co-ordinates.
Payment details: we collect records of the products and services purchased by you, records of your payments, and payment information such as credit card or debit card details.
Marketing preferences: This refers to the data we possess regarding your marketing preferences and how you wish to receive promotional material from us.
Delivery information: This includes details about the parcels or items you are sending or receiving using our services, such as the size, weight, and destination.
Communications: We may collect information about your communications with us, including phone calls, emails, or messages sent through our website or mobile app.
Other information: We may also collect other information about you that is relevant to providing our services, such as your digital signature or other identification documents required by law.
We can only utilise your personal data provided we have a valid legal basis for doing so.
To elaborate further on who we share your personal data with, Parcel Royale Ltd discloses the information to the following entities:
Our employees and Independent Courier Riders who are acting on our behalf may access your personal data to provide you with products and services. Similarly, if you contact us with an enquiry or complaint, our customer service team members will have access to your personal data.
When providing our services to our customers, we may share your personal data with them. For example, if a customer has arranged for delivery to your address, we will share updates and confirmation of delivery with the customer. This confirmation may include details of where the item was delivered, the signature of the recipient and an image of where the item was delivered.
If you request for a pickup or delivery through an online shopping platform with whom we partner, or if we are delivering items that you have purchased from them, we may share your personal data with them to provide updates on the location of your item and proof of delivery.
We may share your personal data if we are legally required to do so by law or regulations.
Fraud prevention and security are important aspects of Parcel Royale's service. To prevent fraud and money laundering, we may share some of the personal data we have about you with fraud-prevention agencies. These agencies will use your data to verify your identity, prevent fraudulent activities and maintain security. By sharing your data with such agencies, we can ensure that our services are being used by legitimate individuals and not misused by fraudulent ones.
It's important to note that if fraud is detected, you may be refused certain services, finance, or employment. This is a security measure to protect our legitimate customers and to ensure that our services are being used correctly. Therefore, it is imperative that you provide honest and accurate information when using our services. Additionally, we take appropriate security measures to protect the personal data that we hold about you, in line with relevant laws, regulations, and industry guidelines.
Sharing your personal data overseas is a possibility, particularly if we use a service provider or technology provider based outside of the UK. In such cases, we may need to share your data with them to provide the product or service you requested or to process your payment details. Additionally, we may have to engage with support services that are based overseas.
However, it's worth noting that we will ensure that your personal data is protected by law or by a contract that is in compliance with UK laws. This is essential to maintain the protection of your personal data when it's being processed, handled, or transferred outside of the UK. We have measures in place to ensure that we comply with the latest data protection laws and that your personal data is being handled securely while adhering to industry best practice guidelines.
Parcel Royale only retains your personal data for as long as it's needed to fulfil the product or service provided to you. This means that the length of time we keep your data may vary depending on the nature of the service or product being offered.
However, it is imperative to note that there might be legal requirements that mandate us to keep your data for a specific period. Therefore, the retention period may have to be extended so that we comply with these legal requirements.
Despite this, we are committed to ensuring that your personal data is only kept for as long as it's necessary. Once it's no longer required, we will delete your data securely to protect you against unauthorised access or use. We take appropriate measures to ensure that we comply with all applicable data protection laws and guidelines while providing a high-quality service to our customers.
As a customer of Parcel Royale Ltd, you have a number of privacy rights in respect to your personal data. These privacy rights are put in place to help you take control of your personal information and to ensure that it's being handled appropriately. Here's some additional information about each of these rights:
The right to be informed: This means that you should have access to clear, transparent, and concise information about how your personal data is being collected, processed, and used. Parcel Royale provides this information through its Privacy Policy and other means of communication, such as email or social media.
The right to access your personal data: You have the right to ask Parcel Royale about the personal data that we have on file about you. Please contact us at: privacy@parcelroyale.com to make this request.
The right to have your data corrected: If the personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
The right to object: You have the right to object to the processing of your personal data on certain grounds, such as if you believe that the data is being processed unlawfully.
The right to have your data deleted: You have the right to ask us to delete your personal data, provided that there are no legal requirements for us to retain it.
The right to restrict use of your data: You have the right to ask us to restrict the use of your personal data in certain circumstances, such as if you believe that the data we're processing is inaccurate.
The right to transfer your data: You have the right to ask us to transfer your personal data to another organisation in certain circumstances.
The right to withdraw your agreement to use personal data: If you have previously given us consent to use your personal data but wish to withdraw that consent, please contact us at privacy@parcelroyale.com
These privacy rights are important to us at Parcel Royale, and we are committed to helping you understand and exercise them as applicable. We take your privacy seriously and aim to provide you with an exemplary service whilst maintaining the safety and security of your data.
At Parcel Royale, we understand that our customers have a right to know how their data is being handled, which is why we have a Privacy Policy in place. This policy outlines how we collect, process, and store your personal information.
It is worth noting that privacy laws and regulations are always changing and evolving, and we reserve the right to change our Privacy Policy as necessary. We will regularly review our policy, ensuring that it is up-to-date and compliant with the latest data protection laws and guidelines.
If we make any changes to our Privacy Policy, we will update the information on our website. We will also continue to ensure that our Privacy Policy is easily accessible and understandable.
We value your privacy and understand that it is vital for our customer base. Our Privacy Policy reflects this by being transparent, clear, and concise. You can always trust us to respect your privacy and keep your personal data safe and secure.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at privacy@parcelroyale.com